Shipping & Returns

Last updated: October 2026

The short version: pay within the payment window, all orders are final, pre-order down payments are non-refundable, and if something arrives wrong or damaged, tell us right away and we'll make it right.

Paying for your order

After you place an order, pay the exact amount shown using one of our payment QR codes or accounts, then upload your proof of payment. Please pay within 24 hours, or the order expires and the pairs go back on sale. We confirm payments within 24 hours.

Shipping

On-hand items ship after we confirm your payment. Shipping fees depend on your area and are shown at checkout before you pay. When your order ships, the tracking number appears on your order page. Delivery usually takes 1 to 3 business days within Metro Manila and 3 to 7 business days for provincial areas, depending on the courier.

Pre-orders

Pre-orders are reserved with a down payment. When your item arrives in the Philippines, we'll ask for the balance. Arrival dates are estimates and can move because of suppliers, shipping or customs; we'll keep you updated.

The down payment is non-refundable. The balance must be paid within 7 days of the item arriving in the Philippines. If it isn't, the order is forfeited and the down payment is kept. If we can't get your item at all, we refund everything you paid.

No cancellations

All orders are final once placed. We can't cancel orders or pre-orders for change of mind. Unpaid orders simply expire at the payment deadline.

Wrong, damaged or defective items

Please record an unboxing video when you open your package. If an item is defective, damaged in transit, not as described, or not what you ordered, message us within 3 days of delivery with your order number, photos and the video. Once we verify it, we'll replace, repair or refund the item in line with the Consumer Act of the Philippines (Republic Act No. 7394), and we cover the return shipping.

Size exchanges

Not sure about sizing? Check the size chart on the product page or message us before ordering. Size exchanges aren't guaranteed, but message us within 3 days of delivery and we'll help if the item is unworn, in its original box and condition, and another size is available. The customer covers shipping for size exchanges.

Contact us

Questions? Message us through the official Culture Sneaks Facebook page.