Privacy Policy

Last updated: October 2026

Culture Sneaks ("we") respects your privacy and processes personal data in line with the Data Privacy Act of 2012 (Republic Act No. 10173). This policy explains what we collect, why, and your rights.

What we collect

When you create an account or order, we collect your name, email address, mobile number, delivery address, order details, and the payment reference numbers you give us. We don't collect or store your card, bank or e-wallet login details; you pay us directly through your own banking or e-wallet app.

Why we use it

We use your information to create and manage your account, process and deliver your orders, verify payments, answer your questions, and keep records required by law. If you opt in, we also send you promos and new releases, and you can opt out anytime from your account page.

Who we share it with

We share your name, address and mobile number with our courier partners only to deliver your order. Our website runs on Google Firebase, which stores account and order data for us. We don't sell your personal data.

Cookies and analytics

We use cookies and similar tools from Meta (Facebook Pixel) and Google Analytics to understand how people use our site and to measure our ads, such as which pages are viewed and when an order is placed. They don't receive your password or payment details. You can limit this through your browser's privacy settings or your Facebook ad preferences. We also save small things on your device, like your bag and the code of a reseller who referred you, so the site works smoothly.

How long we keep it

We keep account data while your account is active, and order records for as long as needed for business and legal requirements.

Your rights

You can ask to access, correct, or delete your personal data, or object to how we use it. You can update your name, mobile number and email preferences anytime on your account page.

Contact us

For privacy questions or requests, message us through the official Culture Sneaks Facebook page.